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Privacy Policy - Coach Hire Dierct

Last Updated: 26/02/2026

Coach Hire Direct is committed to protecting your personal data and respecting your privacy.

 

Coach Hire Direct is a UK-based coach hire broker, arranging coach and minibus hire services across the United Kingdom through approved third-party coach operators.

Coach Hire Direct is a trading style of Coach Hire Direct Ltd (Company No: 14873122).
Registered with the Information Commissioner’s Office (ICO), Registration Number: ZB708866.

 

Who We Are

Coach Hire Direct arranges coach hire and minibus hire services in the UK. When you request a quote or book transport through us, we collect and process personal data in order to provide your coach hire service.

 

For the purposes of UK GDPR, Coach Hire Direct acts as the Data Controller.

 

Contact us:
Email: info@coach-hire-direct.co.uk
Address: 11th Floor, Blue Tower, MediaCity, Manchester, M50 2ST

 

What Personal Data We Collect

When you request a coach hire quote, book transport, or contact us, we may collect:

  • Full name

  • Email address

  • Telephone number

  • Pickup and destination addresses

  • Travel dates and times

  • Passenger numbers

  • Special travel requirements

  • Website usage data (IP address, browser type, cookies)

How We Collect Your Data

We collect personal data when you:

  • Request a coach hire quote

  • Book a coach or minibus

  • Fill in a website contact form

  • Use Live Chat

  • Contact us by email or telephone

  • Subscribe to marketing communications

  • Browse our website (via cookies and analytics tools)

How We Use Your Personal Data

We use your data to:

  • Provide coach hire and minibus hire quotations

  • Arrange transport bookings with approved UK coach operators

  • Share journey details with the contracted coach operator

  • Issue invoices and booking confirmations

  • Communicate booking updates

  • Provide customer service support

  • Improve our website and user experience

  • Request feedback and reviews

  • Send marketing communications 

Legal Basis for Processing

Under UK GDPR, we rely on:

Contractual Necessity – To arrange and manage your coach hire booking.
Legitimate Interests – To operate and improve our transport brokerage services.
Consent – For marketing communications.
Legal Obligation – To comply with applicable UK law.

Who We Share Your Data With

As a coach hire broker, we share necessary booking information with the third-party coach operator responsible for delivering your journey.

We may also share personal data with trusted service providers including:

  • UK coach operators and transport providers

  • Website hosting and IT service providers

  • CRM and email marketing platforms

  • Live chat software providers

  • Analytics and advertising platforms (such as Google)

  • Professional advisers including accountants and legal advisers

 

We only share the minimum personal data required to deliver your coach hire service. This may include:

  • Name

  • Contact details

  • Journey information

  • Passenger numbers

  • Special requirements

 

Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

  • Secure SSL encryption

  • Restricted internal data access

  • Secure hosting environments

 

Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil coach hire bookings

  • Meet accounting and legal requirements

  • Resolve disputes

  • Maintain accurate business records

 

When data is no longer required, it is securely deleted or anonymised.

 

Cookies & Website Tracking

Our website uses cookies and analytics tools to improve user experience and measure website performance.

 

Cookies may be used for:

  • Website functionality

  • Traffic analysis

  • Advertising and remarketing

You can manage or disable cookies through your browser settings.
For more information, please refer to our Cookie Policy.

Your UK GDPR Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request erasure of your data

  • Restrict processing

  • Object to processing

  • Request data portability

 

To exercise any of these rights, please contact:
info@coach-hire-direct.co.uk

We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

 

Marketing Communications

If you subscribe to marketing emails about coach hire offers or transport services, you can unsubscribe at any time by:

 

Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be published on this page with an updated revision date.

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